Refund Policy

1. Event Pass Refunds

Refunds for event passes purchased through an Organizer's event page are at the sole discretion of that Organizer, since the Organizer sets the pricing, capacity and cancellation terms for their own event. Attendees should contact the Organizer directly (contact details are shown on the event page) to request a refund.

2. How Organizer Refunds Are Processed

When an Organizer approves a refund from their admin dashboard, it is issued back to the original payment method via Razorpay. Processing typically takes 5-7 business days depending on the attendee's bank.

3. Subscription Plan Refunds

Subscription plan fees (Basic/Pro/Enterprise) are non-refundable once a billing period has started, except where required by law. Downgrading or cancelling stops future renewals but does not refund the current period.

4. Failed Payments

If a payment fails or is not confirmed by the gateway, no charge is made and no pass is issued — nothing to refund in this case.

5. Contact

Questions about this policy can be sent via our Contact page.